2A - Bug List

1.     When patients stand in the wrong line for check-in services.

·       WHY it exists: Signs may be displayed in areas where patients are not accustomed to look; most people look straight ahead towards a help desk or signs may be too small, in comparison to other signs.

2.     When the employees at the McDonalds on Mariner Blvd in Spring Hill, FL always mess up your order.

·       WHY it exists: Fast food employees are probably under a lot of pressure to provide fast service, and don’t pay close attention to detail. As a result, there is inaccuracy when fulfilling orders.

3.     Retrieving expired items from a vending machine.

·       WHY it exists: Stocker did not remove any items that were close to expiration date during previous restock; maybe assumed items would be sold before expiration. Or, he forgot to check the items prior to restocking the vending machine.

4.     When the water is shut off for repairs during work hours.

·       WHY it exists: It’s possible its more expensive to repair the plumbing issues after hours, so maintenance managers arrange for the repairs to begin during business hours. Also, maintenance managers may need to be on-site to ensure proper repairs have been made and address any concern with repairs at the time of service.

5.     Calling patients to confirm appointments, even if the patient already confirmed their appointment through our automated service; email, text, voicemail.

·       Why it exists: Recently, many patients have been no-showing their appointments even after they’ve confirmed their appointments, so these changes are in place to decrease the no-show rate.

6.     When roommate take last refrigerated bottle of water, but doesn’t put more bottled water into the fridge.

·       WHY it exists: Roommate was thirsty and most likely heading out for the day and forgot to place more bottles of water in the fridge.

7.     Signs at a restaurant that state, “wait to be seated,” but there is no host available to seat you.

·       WHY it exists: The host is most likely seating other clients or got caught up assisting waiters or host had to fill for another position. Now, there is a line of hungry people impatiently waiting to be seated.

8.     When Apple releases new devices back to back.

·       WHY it exists: Apple is very secretive about release dates and are constantly innovating, so most people are either too impatient to wait for a newer product or have no knowledge of the new products that are going to be released; now stuck waiting for upgrade.

9.     When brick and mortar stores do not price-match items from company website.

·       WHY it exists: Consumers are becoming smarter shoppers and are always looking for a discount/better price. This is the company’s way of mitigating excess sales loss.

10.  When people take up two parking spaces.

·       WHY it exists: Some people do not care to correct their parking once they have already parked, especially if in a rush.

11.  When older professionals undermine young professionals.

·       WHY it exists: A lot of older professionals are not used to receiving constructive criticism or trust ideas from younger professionals who perhaps do not have many years of experience.

12.  When American people tell others from foreign countries to learn how to speak English.

·       WHY it exists: Many people from America do not understand how difficult it is to learn a new language and are insensitive to culture changes foreign peoples experience in the U.S.

13.  When my cats scatter litter all over the floor.

·       WHY it exists: Cats have to cover their feces and it’s not in their nature to care about how much litter spills out of the litter box.

14.  Surcharges on wireless phone bills.

·       WHY it exists: In order to fund 911 systems and school districts, consumers have to be taxed for the services.

15.  When you are penalized for using your car insurance after having an accident.

·       WHY it exists: After you have an accident, you become a liability and depending on the damages, insurance companies have the right to decline policy renewal.

16.  People that don’t clean up after themselves.

·       WHY it exists: Some people are inconsiderate and don’t realize that what may not seem like a mess to them, is a mess to others. Also, it requires me to clean up after people when I have company coming over.

17.  People that say, “I don’t get paid to do that”.

·       WHY it exists: People fail to read the part in their job description that states, “and other duties as assigned”.

18.  Lack of diversity in the workforce.

·       WHY it exists: Some employers have trouble working with people of different ethnic or cultural backgrounds.

19.  Not being able to trust auto-mechanics will be honest about repairs.

·       WHY it exists: People exploit the fact that some women aren’t knowledgeable about repairs or maintenance that need to be done to vehicles.

20.  Employers that judged people by their tattoos and not their workability.

·       WHY it exists: First impressions are extremely important to employers and the type of clients they want to service; need to able to build rapport and create trust.

This assignment was a bit challenging because while I could think of a lot of things that “bug” me, it was really hard to put into words why the issues exist. Some of the “bugs” I have, I feel I could resolve on my own, however, I started to realize that I can solve just about any problem but that wasn’t the purpose of this assignment. On the other hand, this assignment helped me see the bigger picture in a sense, and provided me with a deeper understanding. Sometimes, its really easy to get frustrated about things that we don't understand because we aren't able to offer proper solutions, but I am slowly learning that is part of what entrepreneurship is all about.